Find answers to common questions about ordering, payments, products and deliveries with Don Ramon.
We are here to make your experience as easy and enjoyable as possible.
What payment options are available at the time of delivery?
For regular route deliveries, payment can be made at the time of delivery by cash or e-transfer, depending on the arrangement. Orders shipped outside our regular route must be paid in full in advance.
How are refrigerated products handled during delivery?
Products that require refrigeration are transported in coolers or appropriate temperature-controlled storage to help maintain freshness throughout the delivery route.
Where do Don Ramón’s products come from?
We offer a variety of authentic products from Latin America, carefully selected to bring familiar flavours and favourites closer to our customers in Alberta and Northern British Columbia.
Do you sell alcohol, tobacco, or drugs?
Don Ramón does not sell alcohol, tobacco, or recreational drugs.
Can I buy individual units from a case?
Many of our products are available as individual units. However, some products may only be available by the case or in specific quantities. Contact us if you’re looking for a particular item or quantity.
Can I get a receipt for my purchase?
Yes. Receipts are available upon request. Please let us know when placing or receiving your order
What areas do you deliver to?
Our regular delivery route travels from Sexsmith and Grande Prairie through Dawson Creek, Fort St. John, Chetwynd, Prince George, Burns Lake, Houston and Terrace, ending in Prince Rupert. We also serve communities along the route.
How often do you run your delivery routes?
We typically make scheduled delivery trips once or twice a month, depending on demand and route planning. We’ll contact you in advance to coordinate your delivery.
What if I live outside your regular delivery route?
For customers outside our regular route or those who need an order sooner, we may arrange shipping through Canada Post, FedEx, DHL, Purolator or UPS. Full payment is required in advance, and shipping costs are the responsibility of the customer.
Can I request a product that isn’t listed in the store?
Absolutely! Our online store doesn’t always show everything we may be able to source. Contact us with the product you’re looking for and we’ll let you know if we can get it for you.
